Formal child protection service providers with improved service quality
Indicator Name
Indicator ID in PRIME
Definition
This indicator measures the percentage of formal SC- and partner-supported child protection service providers with improved service quality in their work to prevent and respond to cases of violence against children.
This indicator is measured using the Quality of Services Tool.
Child protection service provider is any entity or organisation, which provides prevention or response interventions or activities to support the care and protection of children and caregivers.
Formal service providers are services which are directly operated by the government, a UN agency, an NGO, an International NGO or a legally registered Community Based Organisation (CBO).
The QoS tool allows input of a score from 1 to 4 against indicators for 10 quality standards:
1. Information about the service
2. Child safeguarding
3. Compliance with national legislation and regulations (remove if assessing government service provider and it is not applicable)
4. Equality and non-discrimination
5. Child participation
6. Staff experience, training and support
7. Privacy
8. Case management
9. Information management
10. Service responsiveness
Numerator
Number of formal child protection service providers whose score on the Quality of Services measurement tool increases compared to initial assessment total
Denominator
Total number of formal child protection service providers assessed
Recommended Means of Verification
Measuring this indicator using the Quality of Services tool.
To calculate the indicator's value, divide the number of formal child protection service providers whose score on the Quality of Services measurement tool increases compared to initial assessment total by the total number of formal child protection service providers assessed. Multiply the result by 100 to convert it to a percentage.
The QoS tool allows input of a score from 1 to 4 against indicator for 10 quality standards:
1 = Indicator is not achieved: There is no evidence that any efforts have been made to achieve the monitoring indicator.
2 = Indicator is partially achieved: Some efforts to achieve the monitoring indicator are observed, although they are inconsistent. Some additional work required to ensure consistency.
3 = Indicator is achieved: There is consistent evidence that the monitoring indicator has been successfully reached in the service/service provider.
4 = Indicator is exceeded: There is direct and consistent evidence that the indicator has been achieved. In addition, there is evidence that a variety of methods is used to go beyond the minimum expectation and ensure an exceptionally high/excellent level of quality during implementation.
NA= Indicator is not relevant for service being assessed.