% of individuals reporting that assistance is delivered in a safe, accessible, accountable, and participatory manner

Indicator Name	% of individuals reporting that assistance is delivered in a safe, accessible, accountable, and participatory manner
Indicator ID in PRIME	IN00067204

Definition	This indicator measures to what extent assistance was delivered in a safe, accessible, accountable, and participatory manner. Safe: Assistance prevents and minimizes as much as possible any unintended negative effects of the intervention, which can increase people’s vulnerability to both physical and psychosocial risks. Accessible: Organizations arrange for people’s access to assistance and services–in proportion to need and without any barriers (e.g. discrimination); and pay special attention to individuals and groups who may be particularly vulnerable or have difficulty accessing assistance and services. Accountable: Organizations actively commit to using power responsibly. They do so by ensuring children and communities have access to relevant and timely information; participate meaningfully and ethically in decision making; and have access to an inclusive and functioning feedback and reporting mechanisms. Feedback and concerns are handled in a timely manner, and inform adaptation and improvement. Organizations close the feedback loop. Participatory: Children and adults have been involved in the different stages of the activity to inform decision-making, including needs assessment, activity design, implementation, and monitoring and evaluation. Assistance supports the development of self-protection capacities and assists people to claim their rights.
Numerator	Sum of the percentage of respondents giving positive/preferred answers to each of the eight survey questions.
Denominator	8 (to give an average of the eight sub-scores. Multiply the average by 100 to achieve the %)

Definition

This indicator measures to what extent assistance was delivered in a safe, accessible, accountable, and participatory manner.

Safe: Assistance prevents and minimizes as much as possible any unintended negative effects of the intervention, which can increase people’s vulnerability to both physical and psychosocial risks.
Accessible: Organizations arrange for people’s access to assistance and services–in proportion to need and without any barriers (e.g. discrimination); and pay special attention to individuals and groups who may be particularly vulnerable or have difficulty accessing assistance and services.
Accountable: Organizations actively commit to using power responsibly. They do so by ensuring children and communities have access to relevant and timely information; participate meaningfully and ethically in decision making; and have access to an inclusive and functioning feedback and reporting mechanisms. Feedback and concerns are handled in a timely manner, and inform adaptation and improvement. Organizations close the feedback loop.
Participatory: Children and adults have been involved in the different stages of the activity to inform decision-making, including needs assessment, activity design, implementation, and monitoring and evaluation. Assistance supports the development of self-protection capacities and assists people to claim their rights.

Numerator

Sum of the percentage of respondents giving positive/preferred answers to each of the eight survey questions.

Denominator

8 (to give an average of the eight sub-scores. Multiply the average by 100 to achieve the %)

Measuring this indicator requires looking at 4 domains, using a set of 8 standard questions (two per domain), and probing questions to generate actionable data to improve our work. In addition to the set of questions for adults, there is a child-friendly set of questions available (including emojis to support data collection with children).

Please access the tools below in the “Tools” Section, including links to the emoji .jpg files and guidance to integrate them in your survey.

Full survey details, responses, and the questions for children are available here: Indicator PIRS

Indicator Prioritisation	Global Indicator
Level of Indicator	Outcome
Indicator Context Type	Quantitative
Theme	Education, Child Poverty, Health & Nutrition, Child Rights Governance (CRG), Child Protection
Sub Theme	Basic Education, Early Childhood Care and Development, Adolescent Skills for Successful Transitions, Child Sensitive Social Protection, Food Security and Livelihoods, Adolescent Sexual & Reproductive Health, Mother Infant Child Nutrition, HIV, WASH, Maternal, Newborn & Reproductive Health, Child Health, Good Governance Delivers Children's Rights, Public Investment in Children, Appropriate Care, Protection of Children from Violence, Protection of Children from Harmful Work, Strengthening Child Protection Systems
Cross-Cutting Themes	Child Participation, Safeguarding
Context	Humanitarian/Emergency, Development

Frequency of Data Collection	Annually
Unit of Measure	Individual
Data Format	Percent
Direction of Desired Change	Increasing
Number of Decimal Points	Zero
Nature	Cumulative
Recommended Disaggregations	Age , Gender

Kobo	Forms folder including instructions on how to add images (emojis) on forms - Link Child- friendly version: SURV_ACCOUNTABILITY_INDICATOR-EPMI-CHILD-FRIENDLY_En_2024_05 Adult version: SURV_ACCOUNTABILITY_INDICATOR-EPMI-ADULT_En_2024_05
Form Questions	The questions for adults: 1. Did you (and your children) feel safe at all times travelling to and from your place to receive the assistance/service, while receiving the assistance/support, and upon return to your place? 2. Did you feel that Save the Children staff treated you with respect during the activities? 3. Are you satisfied with the assistance/service provided? 4. Do you know of people needing assistance/services who were excluded from the assistance/service provided? 5. Did you feel well-informed about the assistance/service available? 6. Were your views taken into account by the organization about the assistance/service you received? 7. If you had a suggestion to improve, or there was a problem with the assistance/service, do you think you could share that feedback or raise that concern with Save the Children? 8. To your knowledge, have suggestions, feedback, or concerns raised to Save the Children been responded to or followed up on?

Kobo

Forms folder including instructions on how to add images (emojis) on forms - Link

Child- friendly version: SURV_ACCOUNTABILITY_INDICATOR-EPMI-CHILD-FRIENDLY_En_2024_05

Adult version: SURV_ACCOUNTABILITY_INDICATOR-EPMI-ADULT_En_2024_05

Form Questions

The questions for adults:
1. Did you (and your children) feel safe at all times travelling to and from your place to receive the assistance/service, while receiving the assistance/support, and upon return to your place?
2. Did you feel that Save the Children staff treated you with respect during the activities?
3. Are you satisfied with the assistance/service provided?
4. Do you know of people needing assistance/services who were excluded from the assistance/service provided?
5. Did you feel well-informed about the assistance/service available?
6. Were your views taken into account by the organization about the assistance/service you received?
7. If you had a suggestion to improve, or there was a problem with the assistance/service, do you think you could share that feedback or raise that concern with Save the Children?
8. To your knowledge, have suggestions, feedback, or concerns raised to Save the Children been responded to or followed up on?

The original ECHO guidance and toolkit can be accessed here: https://ec.europa.eu/echo/files/policies/sectoral/dg_echo_protection_mainstreaming_indicator_-_technical_guidance.pdf

Webinar on rollin-out the indicator : Link

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Safe, accessible, accountable and participatory assistance

Definition

Recommended Means of Verification

Indicator Attributes

Measurement Guidance

Tools