Satisfaction with services

Indicator Name % of children supported by SC and/or partners report improved satisfaction with access to and use of public services
Indicator ID in PRIME IN00040902

Definition

Definition

This indicator looks at the percentage of children supported by SC and/or partners reporting improved satisfaction with access to and use of public services. It should be disaggregated by groups of children impacted by inequality and discrimination, in order to assess equity of access across those groups.

This indicator helps us understand the extent to which children supported by SC are actually satisfied with their experience accessing and using services. Services include those, for example. Health, learning, family support, protection, social protection, etc.

It is critical that this indicator be disaggregated for age, disability, gender, migration status, slum residence status, etc., to understand how satisfaction levels differ across different groups.
Numerator

Number of children supported by SC/partners surveyed reporting improved satisfaction with access to and use of public services.
Denominator

Total number of children supported by SC/partners surveyed

Recommended Means of Verification

The means of verification for this indicator are being developed and will be published in the future.

Indicator Attributes

Indicator Prioritisation Global Indicator
Level of Indicator Outcome
Indicator Context Type Quantitative
Theme Child Rights Governance (CRG)
Sub Theme Monitoring and Demanding Child Rights with Children, Public Investment in Children
Cross-Cutting Themes Equality & Disability Inclusion
Context Development

Measurement Guidance 

Frequency of Data Collection Annually
Unit of Measure Individual
Data Format Percent
Direction of Desired Change Increasing
Number of Decimal Points Zero
Nature Cumulative
Recommended Disaggregations Age Group, Disability, Gender , Settlement, Migration Status
This guidance was prepared by SCI ©
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